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Frequently Asked Questions

1. How do you judge what the best sites are?

After reviewing hundreds of sites on the net each month, we make judgments on the best handful of sites that we think you'd be most interested in joining. Our recommendations are based on the following criteria:

  • download speeds;
  • sound/picture quality of downloaded files;
  • number of downloads available in each category;
  • number and quality of additional software available, e.g. virus checkers, etc.,
  • helpfulness and readability of any on-line tutorials or user manuals supplied;
  • ease of installation;
  • search speeds;
  • user friendliness; and
  • customer care.

2. Are the reviews provided really independent?

Yes! Although, we make no secret of the fact that we make a small commission for referring you to the sites we recommend, this in no way affects our impartial review of the websites we list on this site. There are thousands of related websites on the internet - we could make just as much money by referring you to any of them, so there is no reason for us to provide biased reviews. We offer you only a handful of the best websites to choose from. Our editorial reviews are independent and unbiased. On top of all this, we also offer user reviews - something which is a rarity amongst other review sites on the net! If we receive a large number of negative user reviews, then rest assured that this will affect the website's rankings. If it becomes clear that our visitors are generally unhappy with one of our recommended sites, then we will drop it from our recommended list altogether. We provide these unbiased reviews and user reviews completely free of charge to help you make the best choice possible and spend your money wisely.

3. I'm worried about passing on my e-mail address? Will I get spammed?

We do not collect your e-mail addresses, we do not pass on your e-mail addresses and we will not spam you! All the sites we recommend also have a No Spam policy.

4. Is it legal to download mp3's, movies or games from the internet?

Many of the sites we have reviewed are P2P (peer-to-peer) file sharing sites. These sites provide you with a gateway to download and share movies, games and music files with other P2P users. File-sharing is not illegal if you obey and comply with all relevant copyright laws. Copyright laws seem to vary slightly from country to country and are frequently revised. So we strongly encourage our readers to make themselves aware of the current copyright laws in their home country before deciding whether or not to go down the P2P file-sharing route. You can read more about the legal issues associated with P2P in our section entitled, "What Is P2P / Peer-to-Peer?"

5. I'm having problems logging in to the site I just joined

If you are having problems logging in to your chosen site then there are a few options open to you...

  1. Please go to the site that you joined, and click through to the members log-in page. Very often there should be a link on this page to the effect of "Forgotten your password?". If so, click on this link and you will be prompted for your e-mail address. If you fill in your e-mail address then your log-in details should be sent to you by e-mail. Sometimes the "Forgotten your password?" link will not appear on the log-in page until you have made at least one unsuccessful attempt to log in. If you can't see this link, then try and log-in with any random log-in details to see if the "Forgotten your password?" link appears and then follow the instructions above.
  2. Please go to the support or contact section of the site you joined and e-mail the administrator for help, giving him as much information as possible about your problem. He should be able to retrieve your log-in details and will be able to e-mail them to you. Please remember that the administrator of this site may live in a different country and so may be in a completely different time-zone to you. As such, please ensure you wait at least 24 hours for a reply.
  3. Some of our recommended sites are sold through a sales agent called Générale. If you made your payment through paypal then after registration you will have received a receipt of registration from Paypal, Inc by email. This e-mail will have originated from the address receipt@paypal.com and will have been sent to the e-mail address you used during the registration process. In this e-mail you will find a paragraph that reads "If you did not receive your access please click the link below to retrieve it" Please click that link and it will take you back to the members access page with your username and password and log in URL. If you did not receive such an e-mail then first of all please be sure to check your Junk e-mail folder or spam folder to make sure your e-mail is not in there. If your e-mail is not there then you will either have deleted it by accident, or you did not make your purchase through paypal. If this is the case, or if for any reason this doesn't work, then please proceed to option 2...

If none of the above works and you don't receive a satisfactory response from the administrator of the site you joined, then you should request a full refund. Scroll down for information on how to do this.

6. I'm having technical problems with the site I joined or product I just bought!

If you're having any technical problems with any product you purchased or any website you joined that's advertised by us, then please visit the support section of the site you joined. Every website advertised by us has a "support" link or a "contact" link (sometimes this is only available from within the members area). Please follow this link and e-mail the administrator of the site you joined with any technical queries you may have. The administrator of the site you joined is an expert on his/her product and will be able to help you far more than we can. Also bear in mind that technical support is included in the purchase price or membership fee of all our recommended products and sites - so you are entitled to this technical support because you paid for it. Please remember that the administrator of the site you joined may live in a different country and so may be in a completely different time-zone to you. As such, please ensure you wait at least 24 hours for a reply. Please be aware that we are an independent, 3rd party review site - we only review and recommend other companies' sites/products - we do not own them, and as such we cannot provide technical support.

If having purchased your product or membership fee you are thoroughly dissatisfied for any reason, then remember that many of our recommended sites come with a money-back guarantee you may want to take advantage of.

7. How do I cancel and get a refund from a site?

We only review the sites - we do not own them. As such we are unable to refund your purchase to any site you joined or product you purchased. However, most of the sites we review have a money-back policy. If you are dissatisfied with your chosen product and wish to claim a full refund, please contact the site you joined by going to their support section.

8. Why join a paysite when I could use a free service?

Like most things in life, nothing is really for free. None of the free file-sharing programs give you any technical support and some downloads may have viruses, adware or spyware attached to them that will infect your computer, bomb you with pop-ups and slow down your PC dramatically. The sites we review are bone-fide sites that promote clean, virus-free downloads. You will also get technical support with all our recommended sites in case anything goes wrong, and you also get bundles of free software that may include virus checkers, spyware and adware checkers, mp3 players, movie players, and CD/DVD burning software so you can make backups of all the files you download. Many of these software packages alone would cost more than the sign up fees for the sites we recommend!

Any other questions?

If you have any other questions that are not answered here then please contact us. Our contact details can be found in the Contact Us section. For a prompt response, please be sure to e-mail the administrator with any questions you may have. Please note however that if you have any technical questions regarding the sites you've joined, or if you have any questions relating directly to a particular site we recommend, then you should e-mail the administrator of the site in question - they are experts on their own sites and products and will be able to provide you with more help than we can! You can find the administrator's contact details by going to the support section of the site you joined.

Thanks for reading, and good luck in making your choice!

 

 











 

 

 

 

 

 

 

 

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