Frequently Asked Questions
1. How do you judge what the best sites are?
After reviewing hundreds of sites on the net each month, we make judgments on the best handful of sites that we think you'd be most interested in joining. Our recommendations are based on the following criteria:
2. Are the reviews provided really independent?
3. I'm worried about passing on my e-mail address? Will I get spammed?
4. Is it legal to download mp3's, movies or games from the internet?
Many of the sites we have reviewed are P2P (peer-to-peer) file sharing sites. These sites provide you with a gateway to download and share movies, games and music files with other P2P users. File-sharing is not illegal if you obey and comply with all relevant copyright laws. Copyright laws seem to vary slightly from country to country and are frequently revised. So we strongly encourage our readers to make themselves aware of the current copyright laws in their home country before deciding whether or not to go down the P2P file-sharing route. You can read more about the legal issues associated with P2P in our section entitled, "What Is P2P / Peer-to-Peer?"
5. I'm having problems logging in to the site I just joined
If you are having problems logging in to your chosen site then there are a few options open to you...
If none of the above works and you don't receive a satisfactory response from the administrator of the site you joined, then you should request a full refund. Scroll down for information on how to do this.
6. I'm having technical problems with the site I joined or product I just bought!
If you're having any technical problems with any product you purchased or any website you joined that's advertised by us, then please visit the support section of the site you joined. Every website advertised by us has a "support" link or a "contact" link (sometimes this is only available from within the members area). Please follow this link and e-mail the administrator of the site you joined with any technical queries you may have. The administrator of the site you joined is an expert on his/her product and will be able to help you far more than we can. Also bear in mind that technical support is included in the purchase price or membership fee of all our recommended products and sites - so you are entitled to this technical support because you paid for it. Please remember that the administrator of the site you joined may live in a different country and so may be in a completely different time-zone to you. As such, please ensure you wait at least 24 hours for a reply. Please be aware that we are an independent, 3rd party review site - we only review and recommend other companies' sites/products - we do not own them, and as such we cannot provide technical support.
If having purchased your product or membership fee you are thoroughly dissatisfied for any reason, then remember that many of our recommended sites come with a money-back guarantee you may want to take advantage of.
7. How do I cancel and get a refund from a site?
We only review the sites - we do not own them. As such we are unable to refund your purchase to any site you joined or product you purchased. However, most of the sites we review have a money-back policy. If you are dissatisfied with your chosen product and wish to claim a full refund, please contact the site you joined by going to their support section.
8. Why join a paysite when I could use a free service?
Like most things in life, nothing is really for free. None of the free file-sharing programs give you any technical support and some downloads may have viruses, adware or spyware attached to them that will infect your computer, bomb you with pop-ups and slow down your PC dramatically. The sites we review are bone-fide sites that promote clean, virus-free downloads. You will also get technical support with all our recommended sites in case anything goes wrong, and you also get bundles of free software that may include virus checkers, spyware and adware checkers, mp3 players, movie players, and CD/DVD burning software so you can make backups of all the files you download. Many of these software packages alone would cost more than the sign up fees for the sites we recommend!
Any other questions?
If you have any other questions that are not answered here then please contact us. Our contact details can be found in the Contact Us section. For a prompt response, please be sure to e-mail the administrator with any questions you may have. Please note however that if you have any technical questions regarding the sites you've joined, or if you have any questions relating directly to a particular site we recommend, then you should e-mail the administrator of the site in question - they are experts on their own sites and products and will be able to provide you with more help than we can! You can find the administrator's contact details by going to the support section of the site you joined.
Thanks for reading, and good luck in making your choice!
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